Frequently Asked Questions

Everything you need to know about West Coast Prep style and service.

What is the status of my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your account to view the real-time status of your delivery.

What is your return policy?

We offer free returns and exchanges on all unworn, unwashed items within 30 days of purchase. Items must have original tags attached and be in their original packaging.

How do your clothes fit?

Our apparel generally follows a 'West Coast Prep' fit, which is slightly more relaxed than traditional slim-fit brands. We recommend checking our detailed size guide on each product page for specific measurements.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

How should I care for my johnnie-O performance fabrics?

To maintain the quality of our performance polos and quarters-zips, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid using fabric softeners or bleach.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You have a 30-minute window after placing an order to request a cancellation or modification by contacting our customer service team.